LeakProof Return & Refund Policy

Last updated: October 21, 2026

At LeakProof, customer satisfaction matters. If something isn't right with your order, we're here to help.

14-Day Return Policy

We accept return requests within 14 calendar days of delivery.

To qualify for a standard return, your item must be unused, in its original condition, and include any packaging and accessories originally provided.

To begin a return, contact our customer support team at leakproof.support@gmail.com with your order number and reason for returning the product.

Returns must be approved before being shipped. Once approved, we will provide the appropriate return address and instructions.

Return Shipping

For returns due to a change of mind or personal preference, customers are responsible for purchasing their own return shipping.

We recommend using a tracked shipping service.

LeakProof does not charge restocking fees.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or incorrect, please contact us promptly with your order number and a description of the issue. Photographs can help us resolve the matter.

Depending on the circumstances, we will arrange an appropriate replacement, refund, or other resolution.

Customers will not be charged return shipping for verified errors attributable to LeakProof or our fulfillment partners.

Order Cancellations

Customers may request cancellation within 15 minutes of placing an order.

After this period, contact us as soon as possible. We will attempt to cancel the order if supplier processing has not begun, but cancellation cannot be guaranteed.

Refund Processing

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds are issued to the original payment method, typically within 10 business days after approval. Your bank or payment provider may require additional processing time.

Non-Returnable Items

Standard change-of-mind returns may be declined for items that have been used, altered, or damaged after delivery, or that are missing original components.

These conditions do not restrict any rights customers have under applicable law.

Contact Us

For return requests, damaged products, refunds, or cancellation assistance, contact:

LeakProof Customer Support

Email: leakproof.support@gmail.com

Please contact us before sending any returned merchandise. We will provide the authorized return address and instructions.

Nothing in this policy limits rights or remedies available under applicable consumer protection laws.